One key to building and sustaining a high performing organization is developing leaders and employees. Employees are more than a payroll expense. They are intelligent, resourceful people who can think, learn, and continually improve their value and contribution to the organization.
Over 800 consultants around the world have certified to use Center programs, which are acclaimed as among the best learning experiences available anywhere.
The best companies invest in their employees by training them to become a knowledgeable and committed workforce. Training is not simply nice to do. It is an absolute necessity that pays for itself many times over in improved performance and business results.
We offer over sixty customizable modules to build and sustain high performance, in five areas:
- Developing teams
- Interpersonal relationships, collaboration, communication, and trust.
- Customer service
- Self-management and emotional intelligence
The subject matter is based on 25+ years of research into those skill sets that will have the biggest impact upon the performance of employees and, therefore, upon the future of their organizations.
We use the latest techniques in adult learning including simulations, case studies, behavior modeling, application exercises, group discussion and skill building. The emphasis is on application rather than theory. The programs enable participants to learn new competencies and gives them tools to apply these competencies back home.
Note: You can go through an entire program or customize training to your exact needs by mixing and matching the modules from all our training programs. To see a complete list of all modules, click here.
Principles of High Performance
High performance companies significantly outperform their more traditional counterparts. Participate in a simulation to understand the principles of high performance and how to apply them to your organization.
High Performance Leadership: From Control to Empowerment
Learn the foundation principles and practices of outstanding leaders. Turn managers and supervisors into leaders who know how to elicit motivation and responsibility from within rather than imposing control from without.
Putting the Customer at the Heart of Your Business
Customers are more knowledgeable and discriminating than ever. This program is about creating a customer-centric culture in which each person contributes great customer service.
Developing High Performance Teams: What They are and How to Make Them Work
Develop the infrastructure of a high performance team through creating a charter, understanding customer requirements, improving meetings, diagramming work flow, setting goals, defining roles and responsibilities, etc.
Skills for High Performance Teamwork
Acquire social and technical skills, including communication, decision-making, conflict resolution, and problem solving, that people need to thrive in a collaborative environment.
The Trust Factor: Creating Win/Win Relationships
Learn communication and behavior skills to build a culture of trust, collaboration, and goodwill as people learn to talk about sensitive topics and resolve conflict in ways that everyone wins.
Emotional Intelligence: A Plan for Personal Success
Learn a set of principles and personal management skills that will change how you view your life and increase your personal effectiveness and ability to handle challenges and achieve your goals.
Team Development and Empowerment Planning
Many companies have failed in their implementation of teams. The reason is they failed to plan and provide the organizational support required to help them succeed.