Print Version - Fact Sheet

“…for trust is at the core of all business activity; virtually all economic activity is carried out by groups of people who depend on each other.”

Robert Bruce Shaw,
Trust in the Balance

Audience:

• Supervisors, managers and leaders
• All employees

Delivery:

• Two or two-and-a-half days, or
• Modules delivered in three to four hour segments over several weeks

Contact:

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303.730.0018
www.centerod.com

THE TRUST FACTOR:
Creating Win/Win Relationships

Dramatically increase your effectiveness with others as you learn the principles and skills of trust and interpersonal dialogue

When trust is absent, relationships are characterized by an adversarial attitude: me vs. you; us vs. them. Rather than goodwill, there are deep and hidden animosities. Respect is lost and our performance is compromised as our energies go into manipulation and protection rather than working together towards a shared vision.

We believe that the most successful organizations of the 21st century will be those that know how to create a climate of trust and goodwill among their employees; a climate in which people feel safe and have the skills to speak openly and work through differences in positive ways.

What You Will Gain:

In this program, you will learn how to interact with others in ways that build trust and win/win outcomes. Specifically, you will:

• Learn the core elements of trust.
• Identify how we engage in collusive, weakening patterns of relating to others.
• Learn how to break out of collusive patterns.
• View others in a way that promotes unity, trust and goodwill.
• Understand how to create safe and trusting conditions in which people can be open and honest.
• Learn how to surface and resolve hidden animosities and resentments that prevent good working relationships.
• Know how to use skills in interpersonal dialogue to build a pool of shared understanding before solving problems.
• Develop the ability to confront poor performance and behavior problems.
• Commit to interacting with others in strengthening rather than weakening ways.

Structure and Format:

The Trust Factor consists of eight modules that are delivered in either a two-day format or over a number of weeks. The training comes alive as you participate in experiential exercises and role-playing that help you internalize the principles and skills that are taught.