Our Team

Roger K. Allen, Ph.D.

Roger K. Allen, Ph.D.—author, consultant, coach, teacher—is a respected expert in leadership, communication, team development, and personal and organizational change. Roger and Preston Pond founded the Center for Organizational Design in 1992 in order to help businesses create high performance/high commitment organizations. Some of Roger’s past and current clients include AT&T Capital, Ashland Chemical, Burson Marstellar, Coach Leatherware, The Corporation for Public Broadcasting (several radio stations) Denver Museum of Nature and Science, DSM Dyneema, Honeywell, Kaman Industrial Technologies, KeyTronic, Merck Pharmaceuticals, Proctor & Gamble, The US Forest Service, Qwest, and many others. Examples of a few recent consulting projects include redesign of a $1 B distribution company from 200 branch offices to around 20 customer support centers; redesign of a plant that manufactures high performance textiles to double production capacity; assessment and redesign of several public radio stations; successful trust building with alienated board of trustees; chartering and improving performance of several executive teams.Earlier in his career, Roger served as Director of Human Resources for an 1800 person electronics firm in the Northwest where he initiated a corporate training strategy, and served as leader of a cross-functional customer service team that improved work flow throughout the company. During his tenure, Roger also managed an HR staff of 13 people and changed the focus of the department from administrative to strategic. Corporate turnover was reduced by 21% through improved tracking, prescreening, exit interviews and better management of people.Roger is a prolific innovator of training and organizational development methodologies and products. He has written numerous publications, workbooks and leaders’ guides on the topics of leadership, personal effectiveness, high performance teams, strategic planning, organizational assessment and design, and interpersonal dialogue. Roger and Preston Pond have certified over 800 independent consultants nationwide to use their consulting and development products.

Roger intervenes at the personal, team and organizational levels to create high performing companies. Using his engaging style, he has also delivered hundreds of workshops, retreats and seminars around the country which have been acclaimed as among the most powerful learning experiences available anywhere.

Roger completed a year of graduate study in Organizational Behavior at Brigham Young University and received a Doctorate in Psychology from the University of Minnesota. He also speaks fluent Spanish. An outdoor enthusiast and father of three adult children, Roger resides in metro Denver, Colorado, with his wife Judy.


Preston Pond

Preston, along with Roger Allen, co-founded the Center for Organizational Design in 1992. Prior to that, Preston worked as an Organizational Development Manager for Proctor and Gamble for several years, involved in new plant startups and collaborative work redesign efforts in the US, Japan and Mexico. Then as Director of Organizational Development for Clark Equipment Company, he spearheaded social-technical systems redesign efforts in both union and non-union settings. He worked internally at the plant, division and corporate levels. As an external organizational consultant since 1985, Preston has worked with a variety of Fortune 500 companies in the US, Mexico, Japan and Puerto Rico. He has lived in Mexico and Japan and enjoys working in English, Spanish and Japanese. Consulting with both large and small organizations, Preston has implemented organization design and team development strategies at all organization levels. He has also been instrumental in the collaborative redesign of traditional union organizations and helped redesign a variety of corporate professional groups. Some recent projects include: redesigning AT&T Capital’s government business units; helping Space Shuttle Operations move to self-directed work teams; supporting the US Forest Service redesign of 19 California forests; the restructuring of Coach manufacturing and distribution locations and the design of Product Development and Sales for Hallmark Japan. Preston is married and has four children. He enjoys family, skiing, reading and music.Publications: Several workbooks and leader’s guides, (with Roger Allen) including: Overview of High Performance Work Systems; Leadership in a High Performance Organization; Developing a High Performance Strategy, The Seven Phases of Organizational Design: The Trust Factor: Creating Win-Win Relationships; Developing High Performance Teams: What They are and How to Make Them Work; Emotional Intelligence: Creating a Plan for Success


Shane Cragun

Shane Cragun Shane is known for leading edge approaches to business strategy, process redesign, leadership development, executive coaching, and large-scale cultural change that produce sustainable and tangible results.He brings a strong bottom-line perspective to each engagement, having managed business units internally with P&L responsibility. His particular expertise and passion is in working with executives and line leaders to improve results through changes in strategy, process improvement, cultural alignment, high performance teams, executive coaching, and redesigning the customer experience. His client projects have occurred at the corporate, division, plant, and team levels.Shane has consulted with a wide array of organizations ranging from the Fortune 500 to midsize and smaller firms. He has worked across diverse industries such as financial services, high technology, manufacturing, professional services, oil and gas, government, hotel and lodging, and home building. He has consulted internationally, with client projects taking him to Asia, Europe, and the Middle East.Earlier in his career he worked as an internal change agent involved in a global transformation at National Semiconductor, working at corporate and international locations facilitating large-scale redesign and organizational high performance. This project led to National Semiconductor being named Turnaround Company of the Year in 1993. He also served previously as the VP and GM over Franklin Covey’s consulting and training division where he oversaw all external training and consulting personnel nationally.A recent Cornerstone project of Shane’s received the JD Power Award for Best Customer Service for the 2nd year in a row, and a previous project received the 2000 Computerworld Smithsonian Award for Most Innovative IT Implementation. Three more of Shane’s projects received awards in 2009. His work has been featured in Open Computing Magazine.Selected clients include: Citigroup, Yale University, Motel 6, Wells Fargo, Lehman Brothers, EDS, Lucent, NASA – Kennedy Space Center, KPMG, Merck, Abu Dhabi Investment Authority, Cendant Hotel Group, Shea Homes, Mobil Oil Chalmette Refinery, Kaiser Permanente, Amerada Hess, Air National Guard, Alcan Cable, Yokusaka Japan US Naval Shipyard Repair Facility, JD Clark & Associates, Intermountain Electronics, and the Cherokee Nation.Shane is a faculty member of the Duke University Corporate Education Resource Network. He received his BA and MBA from Brigham Young University and speaks Russian. Shane is co-authorizing a book on creating organizations that achieve market dominance. He and his wife and four children make their home along the Wasatch Mountain Range in Utah.


Rod Collins

Shane Cragun Rod Collins has more than 30 years experience in leading and managing complex business alliances. As the former Chief Operating Executive of the Blue Cross Blue Shield Federal Employee Program (FEP), he pioneered an innovative state-of-the-art management architecture that ended two decades of low growth and low performance for the $19 billion business alliance, resulting in a 16-point increase in market share and unprecedented operational and financial performance.Rod is a leading expert and a keynote speaker on the next generation of business management. He helps business leaders redesign their management architecture so they may leverage the power of collaboration to effectively handle the unprecedented combination of accelerating change and increasing business complexity. The fundamental building blocks for the management redesign are the integration of the Collaboration Work-Thru and the Balanced Scorecard. A Collaboration Work-Thru is an innovative facilitated meeting process that enables leadership teams to aggregate their collective intelligence to successfully manage complex change. By integrating the strategic insight from the Collaboration Work-Thru with the focus of the Balanced Scorecard, organizations gain the capability to leverage an organization-wide shared understanding into extraordinary performance.Rod is also the author of Leadership in a Wiki World: Leveraging Collective Knowledge to Make the Leap to Extraordinary Performance, which won the 2011 EVVY book award for Business/Finance. Rod earned his MSA in Business Financial Management from George Washington University and holds a bachelor’s degree in Sociology from Catholic University..


Starr Eckholdt

Starr is Founding Partner of The Organizational Systems Design (OSD) Consulting Group. As a pioneer in the field of Organizational Design he co-created the original OSD Model and Methodology in 1984. He has been an architect in the design of High-Performance Work Systems for over 30 years. His work in aligning Business Strategy, Strategic Human Resources, Leadership and Change Management has enabled a practical approach for comprehensive large-scale design, redesign and change in a fast paced global economy. Recent client work has included: Leading the start-up of an innovative team-based design for a new $1B metals production facility in Iceland; Leading the re-design and implementation of the largest division of a top US Defense contractor; Faculty Lead for a top Financial services company Executive program; Leader of a newly designed global Human Resources Education program for 300 members of a top European pharmaceutical company. Consulting clients have included 3M, Alcoa, American Express Financial Services, AT&T, Corning, Bell Helicopter/Textron, Citi-Group, EDS, Ely Lilly, Exxon, IBM, Lucent, Kellogg’s, Merck, Nationwide, Novartis, PacifiCare Health Systems, Tennessee Eastman, UNUM Insurance Co., U.S. Air Force, and others. Starr conducts education events and is a speaker at international conferences. His engaging style in working with executives and management teams stimulates collaboration and excellence.Prior to forming The OSD Consulting Group, he was a Partner at The RBL Group; President of Corporate Systems Design; VP of The OSD Division of Franklin Quest; Managing Partner of The OSD Alliance; and an Internal OD Leader at Exxon Enterprises. He holds a Master of Organizational Behavior (MOB) from Brigham Young University and is a faculty member with Duke Corporate Education and continues as a Consulting Partner with The RBL Group.Publications
“Intangibles by Design” Leadership Excellence, March 2005, with Norm Smallwood; The Corporate Systems Design Handbook: Creating High-Performance, Self Designing Organizations, with Ron Axtell; “Transform or Die: The Core Competence of Corporate Reinvention and Redesign” 1998 with Ron Axtell; “Redesigning HR Organizations for High Performance”, May 1996, with Steve Jacobs; Co-author: The OSD Introductory Workbook and The OSD Advanced Course Handbook, 1993


Ray Henson, Ph.D.

Ray is an Organization and Management Consultant with over 25 years experience in Human Resources, Organization Development, Change Leadership, and Project Management. Through his work both as an internal and an external consultant, Ray has helped individuals, teams and organizations improve their productivity and effectiveness through coaching, organization design, HR process improvements, strategy & change execution, and leadership development. He has worked with firms such as Merck & Co., Avon Products, Merrill Lynch, and Citigroup leading and managing individuals and teams both domestically and internationally (with work experience in over 15 countries outside the U.S.).He holds a Ph.D. in Industrial and Organizational Psychology from the University of Michigan and is currently a New York State Licensed Psychologist. He is a member of the American Psychological Association and the Society for Industrial and Organizational Psychology. He is on the faculty of Rutgers University’s Business School, where he teaches undergraduate and graduate business students in the Management & Global Business Department.Ray has published several journal articles and is a former member of the editorial board of a professional journal, Group and Organization Studies. He has chaired and participated in symposiums at conventions of the American Psychological Association and the Society for Industrial and Organizational Psychology.Ray lives in New Jersey with his wife and children. He is a former member of the Board of Trustees of the Young Adult Institute, a non-profit organization serving the disabled in New York, and continues to volunteer in his spare time.


Bruce Sandy

Bruce Sandy is a certified coach and consultant with over 24 years experience as a coach, consultant, senior executive, recruiter and trainer. He works with executives, managers, teams, groups and professionals who want more out of their organizations, careers, and relationships. He helps leaders and organizations reach their full potential.Bruce provides a variety of services including executive coaching, career coaching, relationship and organizational systems coaching, facilitation, emotional intelligence assessments, and leadership and team development and training. He has worked with executives, leaders, professionals and entrepreneurs throughout North America, the U.K., Europe, Australia and around the world. Bruce has worked with Fortune 500 companies, governments, public agencies and non-profit organizations. His client list includes executives and managers from Constellation Brands, Bank of America, Ballard Power Systems Inc., Siemens, Armtech, Placer Dome, National Bank Financial, HSBC, University of Texas Health Science Centre at Houston, Ceres Organic, The University of Central Michigan, Conference Direct, the B.C. Association of Child Development & Intervention, the British Columbia Institute of Technology, the Municipality of Squamish, the Government of B.C., the B.C. Ministry of Health, B.C. Ministry of Forest and Range, and Land & Water B.C. to name a few. He also mentors coaches, coaches in training, entrepreneurs and executives.Bruce has held executive and leadership positions in public, private and non-profit organizations in B.C., Ontario and Nova Scotia such as the COO of the Faculty of Medicine at the University of Western Ontario. He is the founder and President of Pathfinder Coaching and Consulting. Bruce is a certified coach and a member of the International Coach Federation. He is a founding director and former executive Board member of the Vancouver Chapter of the International Coach Federation.Bruce is an insightful, innovative, inspirational, focused, and humorous individual who loves working with organizations and individuals to help them be their best and get the most out of their careers, businesses, lives and relationships. He is a certified executive and relationship and organizational systems coach. He has coaching, assessment, and leadership training from the Coaches Training Institute, The Centre for Right Relationship, Team Coaching International, Learning in Action (Emotional Intelligence), and the Newfield Network. Bruce holds a Masters degree in Public Administration and Health Services Administration from Dalhousie University. He earned his undergraduate degree in psychology from the University of British Columbia. Bruce has taught and guest lectured for management and leadership courses at UBC, Dalhousie University and BCIT. Bruce is a regular contributor to The Globe and Mail and the Vancouver Province on leadership and team development, executive and career coaching, and mentoring. He enjoys time with family and friends, travel, scuba diving, hiking, kayaking, and volunteer work.