Steven has successfully developed and managed the learning and communications initiatives for tens of thousands of employees at Fortune 500 companies and universities. He designs and develops print and electronic media as well as high-end E-learning modules to assist learning and improve performance. He received a BA from Southern Virginia University and a Masters degree in Organizational Communication from Idaho State University. His blog on getting better work through better learning is available here.

He manages the online presence for The Center for Organizational Design including web site administration, social media profiles, and communication campaigns.

Some of Steven's accomplishments include:

• Provided research, scripting, and editorial work for an executive-level leadership development course distributed to an international network of over 600 independent consultants.
• Scripted, designed and developed the computer-based retail sales training courses for over 15,000 sales associates.
• Managed production for multiple orientation and training videos distributed to a chain of 460 stores across the U.S.
• Designed and developed 12 web-based (LMS) E-learning modules for distribution to over 10,000 national and international customer service call-center agents.
• Performed needs assessments and developed instructor-led technical training materials for distribution to over 4,500 satellite TV installation and management personnel on a bi-weekly basis.
• Routinely developed technical communication updates and job aids for distribution to over 10,000 corporate retail partners and subcontractors.
• Received Peak Performance Award for executive-level customer education needs assessment. Assessment resulted in corporate-wide initiatives to reduce call-in-rates and improve customer education processes.
• Developed technical installation training modules for broadband satellite Internet service and performed train-the-trainer sessions for 30 regional trainers.
• Restructured on-the-job training documentation and train-the-trainer course used to annually train over 5,000 new technicians.
• Collaborated with Corporate Counsel and Risk Management Director to write and produce LMS-based E-learning modules on Accident Reporting (OSHA) and Sexual Harassment Awareness.